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Thank you. We have Expasndable Digital Cordless Answering…

Customer Question
Thank you. We...

Thank you. We have Expasndable Digital Cordless Answering system Model KX-TG9381 and 82. We have 5 handsets in apt. We just got out of Irma and back in apt. We can make calls from all handsets. On the base, Line 2 is lit Menu keeps telling me ringer is off, but I can't seem to get it to turn to on. When # is called, no message machine goes on and it just rings. Please help.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Model Panasonic, KX-TG9382 and KX-TG9381

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

We just got back into apt. yesterday after storm. Worked fine when we left a week ago. Our handset, Line 1, I can make outgoing calls. Line 2 is dead. But no calls are coming in on either line.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Took lines out of back of base and reconnected. Checked all handsets, same on all. Base shows light in on position for LINE 2.. Base shows "bell" with line going through it

Submitted: 11 months ago.Category: Phone Systems
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Answered in 4 hours by:
9/16/2017
Electronics Technician: Pete, Engineer replied 11 months ago
Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 20,648
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 11 months ago

Have you checked with the phone company to see if any lines are down?

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