Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with this issue today.
Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) What landline phone service provider (phone company) you have for this phone line?
2) Do you have access to a DIFFERENT PHONE LINE - such as a cell phone - that can be used to place a TEST CALL to the Panasonic system - so YOU CAN HEAR what callers hear - when they try to leave a message?
3) Do you have ANY other devices/phones (NOT part of the main system) attached to this same phone line?
Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.