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I have a TG 9581 telephone. i installed the telephone plug…

Customer Question
I have a TG...

I have a TG 9581 telephone.

Technician's Assistant: How old is the phone?

I installed the telephone plug in and it worked beautifully. now it stopped working and refuses to work even after uninstalling and reinstalling. I'm using outlook 2016 on windows 10

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

2 days. uninstalled and reinstalled. closed outlook and reopened. reboot computer

Submitted: 11 months ago.Category: Phone Systems
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Customer reply replied 11 months ago
the telephone is 3 months old
Answered in 4 hours by:
9/13/2017
Electronics Technician: Pete, Engineer replied 11 months ago
Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 20,627
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 11 months ago

What telephone plugin did you install?

How is the telephone connected to the computer?

What are you using the telephone for with Outlook?

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Customer reply replied 11 months ago
Plugin: TG958x_v1020
Connection: USB to mini USB cable
Usage: dialing from the contact list
Electronics Technician: Pete, Engineer replied 11 months ago

Ok, first please check in Device Manager and let me know if there are any warnings or errors showing there when the telephone is connected.

Also let me know if you would prefer remote assistance with this.

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