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My phone is not staying charge. I put the #1 phone in the…

Customer Question
My phone is not...

My phone is not staying charge. I put the #1 phone in the charger and my charge lines went from 3% to 1%.

Technician's Assistant: How old is the phone?

I have tried store battery and it didn't charge overnight. about 1 year. my other 2 phones are fine

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About 2 weeks

Submitted: 11 months ago.Category: Phone Systems
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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 8 hours by:
9/13/2017
Electronics Technician: Pete, Engineer replied 11 months ago
Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 20,604
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 11 months ago

If the phone is no longer storing charge then the battery will need to be replaced.

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