How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Greg A. Your Own Question
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8928
Experience:  Working with Electronics for 25+ years.
5229702
Type Your Phone Systems Question Here...
Greg A. is online now
A new question is answered every 9 seconds

Hdo you have an 800 phone number? got in 2014, i have had to

Customer Question

hdo you have an 800 phone number?
JA: How old is the phone?
Customer: got in 2014
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i have had to unplug it to reboot, and my answering machine message is gone. How do i put a new message on again?
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Phone Systems
Expert:  Greg A. replied 1 month ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base station.

2) What landline phone service provider (phone company) you have for this phone line?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

Customer: replied 1 month ago.
Verizon
Customer: replied 1 month ago.
Did you get my response? I said Verizon
Expert:  Greg A. replied 1 month ago.

Hi again and thanks for that information.

Did you see BOTH questions? Let me send them again.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base station.

2) What landline phone service provider (phone company) you have for this phone line?

Customer: replied 1 month ago.
model # is CS6629-3
Customer: replied 1 month ago.
Did you get my model number? I'm anxious to hear from you.
Expert:  Greg A. replied 1 month ago.

Please note: This is NOT an "instant" system - and it takes a few moments for me to see and read your responses.

OK - very good.

Can you tell me if "something happened" - that MAY have caused the Answering system to be turned OFF?

For example, was there a power failure or glitch that could have occurred?

And are you able to turn the answering system ON & OFF - to TEST it?

Thanks

Customer: replied 1 month ago.
Sometimes we have a storm when the power goes off, or for no apparent reason, i won't have a dial tone, so I unplug both plugs, and the dial tone comes back.
Customer: replied 1 month ago.
Can you just tell me the steps to put my personal message back on my answering machine. i can't find my owner's manual,or i would have done it myself without contacting you. Thank you.
Expert:  Greg A. replied 1 month ago.

OK - speaking of storms, I'm just getting a lightning storm here, so may be disconnected.

I will try to grab the instructions and send them to you.

Back soon.

Expert:  Greg A. replied 1 month ago.

Hopefully I can get this note to you.

I have attached the enlarged instructions to record your own "announcement" for this system. This is an attached image, so click the link below if needed to view the image.

Please let me know what happens when these steps are tried.

Thanks, ***** *****

Expert:  Greg A. replied 1 month ago.

Hi again,

I see it has been a while and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)