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Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.Initially, re-confirm and post back with the complete model number of the phone.And to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted.
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If there is a "...dsl box..."m have you checked, replaced or bypassed the DSL filter?