Ask a Phone Systems Question, Get an Answer ASAP!
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
When someone calls you currently, are they not getting any option to leave a message at all?Or can they leave a message but they hear the wrong greeting?Are you able to hear the messages that may be left by pressing the play button on the base station?
Thank you for confirming,
that isn't actually a matter of the greeting, but rather that the answer system is not engaged, either due to a setting or a hardware defect.
Look on the main base station for a button that says ANS ON/OFF, press that, just once, then try to call the home line to test again and see if you get any greeting at all.