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I have a Panasonic phone model KX-TG4771. When I receive a…

Customer Question
I have a Panasonic...

I have a Panasonic phone model KX-TG4771. When I receive a call the person on the other end can hear me but I can't hear them. What's my problem?

Technician's Assistant: How old is the phone?

2 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

This has been going on for the last 3-4 days. I have tried to troubleshoot it according to the directions in the operating instructions

Submitted: 11 months ago.Category: Phone Systems
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Answered in 12 minutes by:
9/10/2017
Electronics Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: Phone Systems
Satisfied Customers: 13,501
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, is the described issue of "...can't hear them..." even if using the corded handset of the base unit?

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

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Customer reply replied 11 months ago
Either way, handset or corded.
Customer reply replied 11 months ago
We have unplugged the adapters and plugged them back in and that didn't work
Electronics Technician: Louie, Technician replied 11 months ago

I understand.

Are you able to:

  • listen to messages left in the answering machine?
  • playback the greeting message (MENU # 3 0 3)?
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Electronics Technician: Louie, Technician replied 11 months ago

"...yes..."? ...able to listen to both messages left and greeting message?

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Customer reply replied 11 months ago
for both
Electronics Technician: Louie, Technician replied 11 months ago

Then it would appear that there is no issue with the Panasonic phone.

Do you have a spare / conventional corded phone?

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Customer reply replied 11 months ago
No I don't. I'm not really sure on the answering machine because I don't get many messages
Electronics Technician: Louie, Technician replied 11 months ago

I understand.

Still, have you brought this to the attention of the land line / home phone service provider?

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Customer reply replied 11 months ago
No I haven't
Electronics Technician: Louie, Technician replied 11 months ago

Are you able to call them using a cellphone?

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Customer reply replied 11 months ago
I just thought it might be something simple. Maybe pushed a button or something. I was even wondering about the mute.
Electronics Technician: Louie, Technician replied 11 months ago

The MUTE works so that the caller does not hear you.

Other than the VOLUME ▲ button, there is no other control that can cause the caller's voice not to be heard.

That you can hear the "Greeting Message" is indicative that the Panasonic's audio/speaker system is operational.

By process of elimination, this then leaves us with the phone company as the most likely cause.

A way to confirm would be to temporarily replace the Panasonic with a spare / conventional corded phone.

Still, it would be to your advantage to inquire/inform the phone company.

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Customer reply replied 11 months ago
Thanks for your help. I'll do that
Electronics Technician: Louie, Technician replied 11 months ago

Yes please.

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Electronics Technician: Louie, Technician replied 11 months ago

Also try to call the Panasonic phone using your cellphone and leave a message. This would be a test of the caller's messages / "...not really sure on the answering machine..."

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Electronics Technician: Louie, Technician replied 11 months ago

Hi again,

Is further information/assistance still needed with this Panasonic?

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