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I have a cordless phone - Panasonic -- it indicates that my…

Customer Question
I have a cordless...

I have a cordless phone - Panasonic -- it indicates that my ringer is off -- how do I remove that so that I can have a regular ringer tone?

Technician's Assistant: How old is the phone?

A good several years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I've noticed it recently within the past couple of weeks. I'm 80 years old and don't know how to troubleshoot. Sorry!

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Nothing else.

Submitted: 11 months ago.Category: Phone Systems
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Answered in 3 minutes by:
9/8/2017
Electronics Technician: Greg A., Engineer replied 11 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,472
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base station (model should start with KX-TG).

2) What "indication" do you have that tells you the ringer is OFF?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

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Customer reply replied 11 months ago
KX-TGA421 - Ringer Off (1) is indicated at the top of the phone in the "window"
Customer reply replied 11 months ago
I'm cancelling - I'm not paying $26. Thank you.
Electronics Technician: Greg A., Engineer replied 11 months ago

Hi again and thanks for that information.

NOTE: You MAY be seeing a request for a $26 phone call - which is OPTIONAL, and can be declined.

If you would like to continue towards a resolution based on the amount already paid (which I can not see), just let me know.

Thanks, ***** *****

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