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I have 3 Panasonic phones that I bought over a year ago. One…

Customer Question
I have 3 Panasonic...

I have 3 Panasonic phones that I bought over a year ago. One stopped working this morning, and the message on the phone was, Base no power.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

KX-TGDA20

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

This has happened within the past 20 minutes. I tried new different outlets, and new batteries. Now, the other two phones, including the one on the main base, no longer work. I have a landline phone that is still operating.

Submitted: 11 months ago.Category: Phone Systems
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Answered in 5 minutes by:
9/7/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

Please remove the power to the base unit and the batteries from the handset

Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.

Please let me know the results

Thank you

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Customer reply replied 11 months ago
Phones are now charging. Thank you.
Electronics Technician: Richard, Customer Service replied 11 months ago

Perfect and you are welcome

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

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Category: Phone Systems
Satisfied Customers: 47,537
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