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We have a KX TG 5633 Panasonic cordlee phone. Now when we…

Customer Question
We have a KX...

We have a KX TG 5633 Panasonic cordlee phone. Now when we are usig a phone and someone calls us, we don't get a beep or any notice on the phone we are using and caller gets voice message to enter a code and can't leave a message.

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

Model KX TG 5633. We have a base phone and two mobile phones. We used to get a beep if someone called while we were talking. We don't know what the code is that the person calling is asked to enter

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Couple months. We called Cox and were told it is a phone problem

Submitted: 11 months ago.Category: Phone Systems
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Answered in 4 hours by:
9/7/2017
Electronics Technician: Russell H., Service Tech replied 11 months ago
Russell H.
Russell H., Service Tech
Category: Phone Systems
Satisfied Customers: 12,955
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
I suspect that a setting on your phone is wrong, or has changed, eliminating the 'someone is trying to call you' beep signal.

Please tell me, is your phone service landline, or is it digital phone service through a COX box and an internet connection, or the like? The exact setting to restore or set would depend upon this.

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