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All of a sudden, my phone KX-TGD220 does not ring and no one…

Customer Question
All of a sudden...

All of a sudden, my phone KX-TGD220 does not ring and no one is connected to my phone! Cannot receive incoming calls. Need answer ASAP!

Technician's Assistant: How long has this been going on with your KX-TGD220? What have you tried so far?

I have tried manual and settings, but no solution found. For some reason I cannot receive calls.

Submitted: 1 year ago.Category: Phone Systems
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Answered in 5 minutes by:
8/6/2017
Electronics Technician: Nathan, Technician replied 1 year ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 31,351
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Are you able to get a dial tone and make outgoing calls?

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