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Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.Initially, re-confirm and post back with the complete model number of the VTech phone.
And which phone company is the service provider for the land line / home phone?
And please confirm that you would want to use the phone company's VoiceMail serve rather than the VTech's builtin answering system