How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 25860
Experience:  Residential and commercial systems.
Type Your Phone Systems Question Here...
Nathan is online now
A new question is answered every 9 seconds

Two uniden cordless phones modelDcx179 dect 6.0 Prblem: out

Customer Question

two uniden cordless phones modelDcx179 dect 6.0 Prblem: out of range and dial tones cannot get rid of problem
JA: Did this handset come with your Uniden system, or was it bought separately?
Customer: hand set came with bases
JA: Do all the handsets show the same message?
Customer: 2 of the 4
JA: Anything else you want the phone expert to know before I connect you?
Customer: i have spoken to optimum and followed uniden manual instuctions ... no help
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 2 months ago.

This indicates a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.