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No dial tone; shows "base no power" Take me through full…

Customer Question
No dial tone;...

No dial tone; shows "base no power"

Technician's Assistant: Do all the handsets for your system show the same message?

Yes

Technician's Assistant: Have you tried a full system reset? The phone expert can walk you through the various steps.

Please take me through full system reset.

Submitted: 9 months ago.Category: Phone Systems
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Answered in 7 minutes by:
8/4/2017
Electronics Technician: Nathan, Technician replied 9 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 29,547
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the model number of your system?

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Customer reply replied 9 months ago
Model# *****
Customer reply replied 9 months ago
No phone callIt is now working properly. Therefore, I don't owe anything.
Electronics Technician: Nathan, Technician replied 9 months ago

This indicates a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

Let me know the results.

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Customer reply replied 9 months ago
Please refund my money.
Electronics Technician: Nathan, Technician replied 9 months ago

We're all independent techs here working on our own personal time in a good faith effort to help. I have no ability to cancel or refund anything.

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Customer reply replied 9 months ago
In fact I was charged too much. My bank is going to dispute the charges. You are not working in good faith. It was stated that if I am not satisfied, there will be no charges..
Electronics Technician: Nathan, Technician replied 9 months ago

You would have been charged the fee you agreed to on the payment page.

You may self manage any billing matters from the account/help page. I have no access to any of those functions, I'm just the tech here trying to help you with the phone problem.

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Greg A.
Greg A., Engineer
Category: Phone Systems
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