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Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Could you tell me the model number of the new phone?
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The fee is not 5, that was only the deposit to post your question. You agreed to the additional balance (total) fee on the payment page, which you were charged upon corresponding with me here.
Yes, that is the model number. Can you tell me where you are plugging these phones in at? Was it plugged to the same telephone wall jack used by your old vtech phone that previously worked?
You signed up for the agreed upon fees on the payment page.
Posting here has no effect on what you paid. Any billing matters may be self managed from the help page.