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Hello & Welcome,
Sorry to hear of any issue unblocking a number.
May I ask if you are trying to unblock the number using the MAIN BASE unit or one of the cordless handsets?
I only ask because some of the instructions are a bit different between those two units.
And can you CONFIRM that you still see the "Blocked" icon - next to the caller ID when that person calls?
I see it has been a while and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)