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We have never set up voice mail on our Panasonic KX-T7731.

Customer Question
We have never set...

We have never set up voice mail on our Panasonic KX-T7731. We are now trying to do that. I instruction on how to set up Voice Mail or Program to do Voicemail.

Technician's Assistant: What's the make/model of your device? How old is it?

KX-T7731-B. I am not sure on the age maybe 10 years old?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have looked for instructions but cannot find them.

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

No that about it.

Submitted: 6 months ago.Category: Phone Systems
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Answered in 19 hours by:
8/3/2017
Electronics Technician: Pete, Engineer replied 6 months ago
Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 19,127
Experience: Over 16 years experience installing and repairing electronics.
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Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 6 months ago

The Panasonic KX-T7731 is a handset and to set up voicemail on it will require you to have a voicemail system set up on your main phone exchange system.

Do you have such a voicemail system in place?

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Customer reply replied 6 months ago
I am not sure how can I tell? No one has ever messed with these phones before it is a very small three person office.
Electronics Technician: Pete, Engineer replied 6 months ago

Who set up the system initially?

Who is the phone system administrator?

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Customer reply replied 6 months ago
I started working for the doctor in January of this year. The doctor had someone network the system but they claim to know nothing about when I called. I know I can call an extension but am unsure on voice mail. I do have AT&T voice on the main phone line. When I spoke to AT&it they explained our phones would need to be programmed. I have talked to Panasonic and they are no help.
Customer reply replied 6 months ago
I would call but it is hard when we are seeing patients.
Electronics Technician: Pete, Engineer replied 6 months ago

If you have a voicemail system connected to the main phone system then it can be set up, however it will require programming by someone who is familiar with how the system is already set up.

If you cannot get in touch with the original installer then let me know your zip code and I can recommend another installer in your area.

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Customer reply replied 6 months ago
My zip code 31602
Customer reply replied 6 months ago
The IT that set up said he know nothing about Panasonic
Electronics Technician: Pete, Engineer replied 6 months ago

In your area, you can contact Randy Sharp at VisionQuest Technology, LLC on(###) ###-####
They are based at 131 River Lane, Quitman, GA 31643.

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Pete.
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Electronics Technician: Pete, Engineer replied 6 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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