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Pete, Engineer
Category: Phone Systems
Satisfied Customers: 18103
Experience:  Over 16 years experience installing and repairing electronics.
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We have never set up voice mail on our Panasonic KX-T7731.

Customer Question

We have never set up voice mail on our Panasonic KX-T7731. We are now trying to do that. I instruction on how to set up Voice Mail or Program to do Voicemail.
JA: What's the make/model of your device? How old is it?
Customer: KX-T7731-B. I am not sure on the age maybe 10 years old?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have looked for instructions but cannot find them.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No that about it.
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Pete replied 2 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 2 months ago.

The Panasonic KX-T7731 is a handset and to set up voicemail on it will require you to have a voicemail system set up on your main phone exchange system.

Do you have such a voicemail system in place?

Customer: replied 2 months ago.
I am not sure how can I tell? No one has ever messed with these phones before it is a very small three person office.
Expert:  Pete replied 2 months ago.

Who set up the system initially?

Who is the phone system administrator?

Customer: replied 2 months ago.
I started working for the doctor in January of this year. The doctor had someone network the system but they claim to know nothing about when I called. I know I can call an extension but am unsure on voice mail. I do have AT&T voice on the main phone line. When I spoke to AT&it they explained our phones would need to be programmed. I have talked to Panasonic and they are no help.
Customer: replied 2 months ago.
I would call but it is hard when we are seeing patients.
Expert:  Pete replied 2 months ago.

If you have a voicemail system connected to the main phone system then it can be set up, however it will require programming by someone who is familiar with how the system is already set up.

If you cannot get in touch with the original installer then let me know your zip code and I can recommend another installer in your area.

Customer: replied 2 months ago.
My zip code 31602
Customer: replied 2 months ago.
The IT that set up said he know nothing about Panasonic
Expert:  Pete replied 2 months ago.

In your area, you can contact Randy Sharp at VisionQuest Technology, LLC on(###) ###-####
They are based at 131 River Lane, Quitman, GA 31643.

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Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
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Expert:  Pete replied 2 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.