Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

When using the phone/talking, it switches to Intercom or…

Customer Question
When using the phone/talking...

When using the phone/talking, it switches to Intercom or Conference so we lose the call.

Technician's Assistant: How old is the phone?

About 15 yrs. old. Maybe a little less.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Started yesterday and we cannot find our book on it so did not know how to troubleshoot.

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

Model # is KX-TG5100M.

Submitted: 8 months ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 5 minutes by:
8/2/2017
Electronics Technician: Nathan, Technician replied 8 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 28,970
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Phone Systems Question
Electronics Technician: Nathan, Technician replied 8 months ago

This would indicate a hardware failure in the base station (if the issue happens with all the cordless handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

Let me know the results when you have a chance. Thank you, Nathan

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
I HAVE CANCELED YOU OFF OUR CREDIT CARD. WE DID NOT AGREE TO A MONTHLY CHARGE. THAT WAS NOT MY UNDERSTANDING WHEN YOU CHARGED THE $5.00. WE CANNOT AFFORD ANY MONTHLY CHARGE. JUST WANTED ONE ANSWER FOR OUR QUESTION NOT AN ADDITIONAL MONTHLY CHARGE!! DONOT CHARGE ANY FUTHER CHARGERS ON OUR ACCT. OR ACTION WILL BE TAKEN AGAINST YOU!!
Electronics Technician: Nathan, Technician replied 8 months ago

You are not obligated to a monthly charge, you may use this as a one time fee and I provided an answer above under the terms you agreed to when signing up.

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
NOW, WHAT IS THE $26.00? QUIT CHARGING ME FEES. I HAVE CLOSED THE CREDIT CARD ACCT. AND YOU WILL NOT GET ANY MONEY FROM ME!
Electronics Technician: Nathan, Technician replied 8 months ago

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

Again, I sent you instructions above, under the chat fee which you agreed to pay.

Ask Your Own Phone Systems Question
Was this answer helpful?
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,213
3,213 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

3,213 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

357 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
It says it needs to be activated even tho it's been fine
It says it needs to be activated even tho it's been fine since late last summe, 2017 … read more
Harry
Harry
1,401 satisfied customers
Problem is with a DECT 6 corded phone corded. Do you answer
Problem is with a DECT 6 corded phone corded. Do you answer questions on this? … read more
Greg A.
Greg A.
Engineer
3,213 satisfied customers
I have three cordless phones, perhaps a month old. I
I have three cordless phones, perhaps a month old. I received a message saying "Voice Mail msg via phone co. I called my carrier for my land lines and they didn't know anything about it. It is mainly … read more
Greg A.
Greg A.
Engineer
3,213 satisfied customers
I have accidently blocked a caller from my phone and would
I have accidently blocked a caller from my phone and would like that this number be included again. … read more
Nathan
Nathan
Technician
28,970 satisfied customers
Model no kx-tg1064,base works but answering machine and
model no kx-tg1064,base works but answering machine and satelites are down … read more
Greg A.
Greg A.
Engineer
3,213 satisfied customers
I just purchased vtech CS6609-15/cs6609-16. I would like to
I just purchased vtech CS6609-15/cs6609-16. I would like to know how to block calls? I have read through all the information that came with the phone and I cannot find the answer to my question. Perha… read more
Greg A.
Greg A.
Engineer
3,213 satisfied customers
Our Panasonic phone does not ring every time a phone call
Our Panasonic phone does not ring every time a phone call comes to us. … read more
Greg A.
Greg A.
Engineer
3,213 satisfied customers
My telephone doesn't work. First I hear a recording saying
My telephone doesn't work. First I hear a recording saying Please Wait and then I hear Error 23. Help please. … read more
Nathan
Nathan
Technician
28,970 satisfied customers
I have caller id but have lost track of my password to get
I have caller id but have lost track of my password ***** get messages. … read more
Harry
Harry
1,401 satisfied customers
I have new KX-TG9542 and I'm trying to set it up - it a two
I have new KX-TG9542 and I'm trying to set it up - it a two line phone and I can't figure how connect it os xfinity modem and the out one to inside line. And do not know how to the 3 handsets connecte… read more
Nathan
Nathan
Technician
28,970 satisfied customers
I want to buy a TracFone and 60 minutes card. Then I'd like
I want to buy a TracFone and 60 minutes card. Then I'd like to make phone calls to Beijing, China. How do I do that with a TracFone? Thanks.… read more
Harry
Harry
1,401 satisfied customers
How do I delete the call block list so I can start a new
how do I delete the call block list so I can start a new one, is thi in my manual on what page I have some thing like cl824464 … read more
Greg A.
Greg A.
Engineer
3,213 satisfied customers
I would like to get a straight line cord for my phone. The
I would like to get a straight line cord for my phone. The one I have is curly and is giving me problems .… read more
Nathan
Nathan
Technician
28,970 satisfied customers
How do you use the intercom on Panasonic cordless phone
how do you use the intercom on Panasonic cordless phone kxtgda20 … read more
Nathan
Nathan
Technician
28,970 satisfied customers
We are not receiving calls...we get a dial tone, but when i
we are not receiving calls...we get a dial tone, but when i use my cell to call our landline, we get a busy signal … read more
Greg A.
Greg A.
Engineer
3,213 satisfied customers
I have replaced old unit with Digital Cordless Answering
I have replaced old unit with Digital Cordless Answering System Model No. KX-TG433SK. Our provider is ATT which provides caller ID service. The previous system would show number on TV and phone as wel… read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
56 satisfied customers
ATT answering machine #EL52103 asks for phone number and PIN
ATT answering machine #EL52103 asks for phone number and PIN when its supposed to record a message. … read more
Harry
Harry
1,401 satisfied customers
I have a base unit w/3 handsets. All screens show message
I have a base unit w/3 handsets. All screens show message Voice Mail Msg. via Phone Co. and no messages on base unit. Restricts use of phone. … read more
Greg A.
Greg A.
Engineer
3,213 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x