How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask crash2199 Your Own Question
crash2199
crash2199, Customer Service
Category: Phone Systems
Satisfied Customers: 20188
Experience:  5+ years experience
50836188
Type Your Phone Systems Question Here...
crash2199 is online now
A new question is answered every 9 seconds

My elderly father has a vtech sn6127 and the ringer somehow

Customer Question

My elderly father has a vtech sn6127 and the ringer somehow got turned off. How do I turn it back on?
JA: What's the make/model of your device? How old is it?
Customer: vtech sn6127 less than a year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About a week. I tried various menu/select options, but couldn't find ringer off/on--only ringer volume.
JA: Anything else you want the phone expert to know before I connect you?
Customer: Well, I'm not with the phone right now. I'll check back when I'm at Dad's apartment. I thought you could just give me instructions from here.
Submitted: 2 months ago.
Category: Phone Systems
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

Press MENU when the handset is not in use.

Press or press SELECT.

Press SELECT to select Ringer volume.

Press or Press SELECT to save. You hear a confirmation tone.

-OR-

Press VOL - or VOL + when the handset is not in use

Customer: replied 2 months ago.
Customer: replied 2 months ago.
The problem is not the volume. The problem is that the ringer is off.
Expert:  crash2199 replied 2 months ago.

Is the volume turned all the way up? When it is turned all the way down, it will turn it off

Customer: replied 2 months ago.
Still waiting for phone call...
Customer: replied 2 months ago.
Wifi is very spotty here. Would prefer phone call, but let's keep trying. OK: The problem is not the volume. The problem is that the ringer is off.
Expert:  crash2199 replied 2 months ago.

Is the volume turned all the way up? When it is turned all the way down, it will turn it off

Customer: replied 2 months ago.
the volume is turned all the way up, on the base and on both handsets.
The answering machine is also not answering incoming calls.
Expert:  crash2199 replied 2 months ago.

There was an issue with your phone call request.

Please call 1-***-***-**** to fix the issue with our customer service

Customer: replied 2 months ago.
I know there was a problem with the phone call. I'd like to try to deal with the ringer problem here now.Isn't there a ringer on/ringer off setting?
Expert:  crash2199 replied 2 months ago.

When the volume is set at 0 (all the way down) then it is turned off.

If you turn the volume above the 0 setting then it will come back on

Customer: replied 2 months ago.
The volume is all the way up on both handsets and on the base, but the phone does not ring.
Customer: replied 2 months ago.
In the manual under "troubleshooting," it suggests to check that the ringer is not off, but it does not tell me how to check that or how to turn the ringer on. That's what I'd like your help with.
Expert:  crash2199 replied 2 months ago.

The ringer is "off" when the volume is set at 0. In the manual, it is referring to the ringer being set at 0 volume.

Please unplug the phones from the wall outlet and wait 2 minutes

Plug them back in and try again

Customer: replied 2 months ago.
OK. Please stay with my while I do so!
Expert:  crash2199 replied 2 months ago.

Sure; take your time.

Customer: replied 2 months ago.
Thanks!
Expert:  crash2199 replied 2 months ago.

You're welcome

Customer: replied 2 months ago.
Still not ringing, or answering machine picking up.
Expert:  crash2199 replied 2 months ago.

What happens when you call? What do you hear on the phone that is calling?

Customer: replied 2 months ago.
The usual ringing.
Also, I'm getting text alerts on my cell every time I get a message from you. How do I stop that? I'm having this conversation on my computer and don't want to pay for the texts.
Expert:  crash2199 replied 2 months ago.

I cannot see your account information but you can call our customer service at 1-***-***-**** to change the delivery method

Customer: replied 2 months ago.
OK
Expert:  crash2199 replied 2 months ago.

Thank you

Customer: replied 2 months ago.
Hey, Josh, I'm afraid I have to go now. Can I pick up this conversation again later?
Expert:  crash2199 replied 2 months ago.

Yes, you can.