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My elderly father has a vtech sn6127 and the ringer somehow…

Customer Question
My elderly father has...

My elderly father has a vtech sn6127 and the ringer somehow got turned off. How do I turn it back on?

Technician's Assistant: What's the make/model of your device? How old is it?

Vtech sn6127 less than a year

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About a week. I tried various menu/select options, but couldn't find ringer off/on--only ringer volume.

Technician's Assistant: Anything else you want the phone expert to know before I connect you?

Well, I'm not with the phone right now. I'll check back when I'm at Dad's apartment. I thought you could just give me instructions from here.

Submitted: 9 months ago.Category: Phone Systems
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Answered in 1 minute by:
8/1/2017
Electronics Technician: Josh, Customer Service replied 9 months ago
Josh
Josh, Customer Service
Category: Phone Systems
Satisfied Customers: 21,817
Experience: 5+ years experience
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Customer Service replied 9 months ago

Press MENU when the handset is not in use.

Press or press SELECT.

Press SELECT to select Ringer volume.

Press or Press SELECT to save. You hear a confirmation tone.

-OR-

Press VOL - or VOL + when the handset is not in use

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Customer reply replied 9 months ago
The problem is not the volume. The problem is that the ringer is off.
Electronics Technician: Josh, Customer Service replied 9 months ago

Is the volume turned all the way up? When it is turned all the way down, it will turn it off

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Customer reply replied 9 months ago
Still waiting for phone call...
Customer reply replied 9 months ago
Wifi is very spotty here. Would prefer phone call, but let's keep trying. OK: The problem is not the volume. The problem is that the ringer is off.
Electronics Technician: Josh, Customer Service replied 9 months ago

Is the volume turned all the way up? When it is turned all the way down, it will turn it off

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Customer reply replied 9 months ago
the volume is turned all the way up, on the base and on both handsets.
The answering machine is also not answering incoming calls.
Electronics Technician: Josh, Customer Service replied 9 months ago

There was an issue with your phone call request.

Please call 1-***-***-**** to fix the issue with our customer service

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Customer reply replied 9 months ago
I know there was a problem with the phone call. I'd like to try to deal with the ringer problem here now.Isn't there a ringer on/ringer off setting?
Electronics Technician: Josh, Customer Service replied 9 months ago

When the volume is set at 0 (all the way down) then it is turned off.

If you turn the volume above the 0 setting then it will come back on

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Customer reply replied 9 months ago
The volume is all the way up on both handsets and on the base, but the phone does not ring.
Customer reply replied 9 months ago
In the manual under "troubleshooting," it suggests to check that the ringer is not off, but it does not tell me how to check that or how to turn the ringer on. That's what I'd like your help with.
Electronics Technician: Josh, Customer Service replied 9 months ago

The ringer is "off" when the volume is set at 0. In the manual, it is referring to the ringer being set at 0 volume.

Please unplug the phones from the wall outlet and wait 2 minutes

Plug them back in and try again

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Customer reply replied 9 months ago
OK. Please stay with my while I do so!
Electronics Technician: Josh, Customer Service replied 9 months ago

Sure; take your time.

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Customer reply replied 9 months ago
Thanks!
Electronics Technician: Josh, Customer Service replied 9 months ago

You're welcome

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Customer reply replied 9 months ago
Still not ringing, or answering machine picking up.
Electronics Technician: Josh, Customer Service replied 9 months ago

What happens when you call? What do you hear on the phone that is calling?

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Customer reply replied 9 months ago
The usual ringing.
Also, I'm getting text alerts on my cell every time I get a message from you. How do I stop that? I'm having this conversation on my computer and don't want to pay for the texts.
Electronics Technician: Josh, Customer Service replied 9 months ago

I cannot see your account information but you can call our customer service at 1-***-***-**** to change the delivery method

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Customer reply replied 9 months ago
OK
Electronics Technician: Josh, Customer Service replied 9 months ago

Thank you

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Customer reply replied 9 months ago
Hey, Josh, I'm afraid I have to go now. Can I pick up this conversation again later?
Electronics Technician: Josh, Customer Service replied 9 months ago

Yes, you can.

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Josh
Josh
Josh, Customer Service
Category: Phone Systems
Satisfied Customers: 21,817
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Experience: 5+ years experience

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