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Problem starplus stse does not ring but goes straight to…

Customer Question
Problem starplus stse does...

Problem starplus stse does not ring but goes straight to voice mail

Technician's Assistant: What's the make/model of your device? How old is it?

Starplus STS 10 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Today, I haven't tried anything yet. Didn't know where to start

Submitted: 11 months ago.Category: Phone Systems
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Customer reply replied 11 months ago
I may have done something to redirect the hunt group??? not sure . I was checking voice mail this morning and hit *2323 instead of accessing voice mail by hitting *99.
Customer reply replied 11 months ago
OK, It the Apparently, the Hunt Group Busy Policy was activated accidently by me. How do I turn that off?
Answered in 15 hours by:
8/1/2017
Electronics Technician: Pete, Engineer replied 11 months ago
Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 20,338
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 11 months ago

To turn off the Hunt Group:

1. Lift the handset or press the ON/OFF button.

2. Dial the Follow Me Forward code [642] on the dial pad.

3. Dial the station number of the station that forwarding is to be cancelled.

4. Dial [6] (regardless of the forward condition).

5. Redial the same station number. Confirmation tone sounds and FWD LED extinguishes.

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