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Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 18102
Experience:  Over 16 years experience installing and repairing electronics.
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Problem starplus stse does not ring but goes straight to

Customer Question

Problem starplus stse does not ring but goes straight to voice mail
JA: What's the make/model of your device? How old is it?
Customer: Starplus STS 10 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: today, I haven't tried anything yet. Didn't know where to start
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Phone Systems
Customer: replied 2 months ago.
I may have done something to redirect the hunt group??? not sure . I was checking voice mail this morning and hit *2323 instead of accessing voice mail by hitting *99.
Customer: replied 2 months ago.
OK, It the Apparently, the Hunt Group Busy Policy was activated accidently by me. How do I turn that off?
Expert:  Pete replied 2 months ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 2 months ago.

To turn off the Hunt Group:

1. Lift the handset or press the ON/OFF button.

2. Dial the Follow Me Forward code [642] on the dial pad.

3. Dial the station number of the station that forwarding is to be cancelled.

4. Dial [6] (regardless of the forward condition).

5. Redial the same station number. Confirmation tone sounds and FWD LED extinguishes.