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No dial. tone and weak ring, D1778-2 aboutthree years old,

Customer Question
No dial . tone...

No dial . tone and weak ring

Technician's Assistant: What's the make/model of your device? How old is it?

D1778-2 aboutthree years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just started about an hour ago

Submitted: 1 year ago.Category: Phone Systems
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Answered in 7 minutes by:
7/31/2017
Electronics Technician: Greg A., Engineer replied 1 year ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,765
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Make & Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base unit.

2) What phone service provider (phone company) you have for this phone line?

3) Do you have ANY other devices/phones (NOT part of the main system) attached to this same phone line and if so, are they working properly?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

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Customer reply replied 1 year ago
I never got your answer and am no longer interestrd. I have bought a new phone.
Electronics Technician: Greg A., Engineer replied 1 year ago

Hi again,

You didn't get an answer because I DID NOT see a response on this page, to the original questions I asked.

May I ask if you could kindly answer:

1) If purchasing a new phone appears to have "fixed" the issue?

2) Was the OLD system TESTED - at a working phone service location - and found to be faulty?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

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