Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with this issue today.
Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) How many TOTAL cordless handsets do you have with this system, and have ALL the batteries been installed and each handset allowed to charge - for AT LEAST 30 minutes?
2) Did you receive ANY operating instructions (manual) with this system?
NOTE: You SHOULD be able to use the SPEAKERPHONE feature of the MAIN BASE - to TEST and make calls - even before the handset batteries are charged up.
Simply press the SP-PHONE button on the MAIN BASE - to check for a dial tone, then dial a number with the keypad numbers.
Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.