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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2865
Experience:  Working with Electronics for 25+ years.
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I have a question about our Wireless Router, EnGenius, I

Customer Question

I have a question about our Wireless Router
JA: Who makes your router?
Customer: EnGenius
JA: What have you tried so far?
Customer: I have called our telephone/cable provider and they said it was a router problem.
JA: Anything else you want the network expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
What is the problem that is apparently involving the router, and what question do you have about it?

Customer: replied 2 months ago.
I am getting an error message on the tv screen when I try to go to the streaming
Expert:  Russell H. replied 2 months ago.

OK. What's the error message?

And, Is your TV connected to the router through a WiFi link or WiFi adapter?

Or is it connected otherwise?

Customer: replied 2 months ago.
We have an EnGenius router #ESR600
Expert:  Russell H. replied 2 months ago.

I am getting an error message on the tv screen when I try to go to the streaming

OK. What's the error message?

And, Is your TV connected to the router through a WiFi link or WiFi adapter?

Or is it connected otherwise?

Customer: replied 2 months ago.
Device is not connected to a network. Please check internet settings and try again
Expert:  Russell H. replied 2 months ago.

And, Is your TV connected to the router through a WiFi link or WiFi adapter? Or is it connected otherwise?