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Hi there and welcome
Can you tell me please the make and model of the phone?
Please disconnect the power from the base unit and remove the batteries from the handset
Wait 10 minutes then first put the batteries into the handset, connect power to the base unit and tell me if it now functions correctly please.
ok, who is your phone company you are using?
Ok, but this is because you set the phone to use BT voicemail instead of the phones.
Which voicemail service do you wish to use Gary?