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Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 38459
Experience:  Over 20 years fixing Electronically devices
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Notice to ask phone company for AM access # Phone will blink

Customer Question

Notice to ask phone company for AM access #
JA: How old is the phone?
Customer: Phone will blink and I have to pick it up to cancel. Also, it says to ask phone company for VM access code.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about 5 days Cleaning the phone of all call in and no voice mail is stored.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Some times it seems I do not receive a phone call, just says storage is full
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please the make and model of the phone?

Thank you

Customer: replied 2 months ago.
Model Panasonic KX-TGEA20
Expert:  Richard replied 2 months ago.


Please disconnect the power from the base unit and remove the batteries from the handset

Wait 10 minutes then first put the batteries into the handset, connect power to the base unit and tell me if it now functions correctly please.

Customer: replied 2 months ago.
Hi it is still asking for the phone company to send me the VM access #
Expert:  Richard replied 2 months ago.

ok, who is your phone company you are using?

Customer: replied 2 months ago.
My phone still is not working correctly. At least I am getting phone calls now and spotty voice mail. The message still come up needing the VM number Gary
Expert:  Richard replied 2 months ago.

Ok, but this is because you set the phone to use BT voicemail instead of the phones.

Which voicemail service do you wish to use Gary?