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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2865
Experience:  Working with Electronics for 25+ years.
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Problem accessing voice mail, Model KX-TGC253C Bought Sept

Customer Question

problem accessing voice mail
JA: What's the make/model of your device? How old is it?
Customer: Model KX-TGC253C Bought Sept 2015
JA: How long has this been going on? What troubleshooting have you tried?
Customer: one week--tried to access mail with code
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Greg A. replied 2 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones or voice mail.

To help you with this issue, may I ask:

1) What phone service provider (phone company) you have for this phone line?

2) What exactly happens when you TRY to access your voice mail?

3) Do you have ANY other phones (NOT part of the Panasonic system) attached to this same phone line and if so, are they working properly to access the voice mail system?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** If you see ANY requests for "additional services" (such as a phone call) please understand that these are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone. Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

Customer: replied 2 months ago.
provider is 1-VOIP
I am using Panasonic Phone KX TGC253C
When I enter my access code (1234) I get a busy signal
No other phones
Customer: replied 2 months ago.
prefer e-chat
Customer: replied 2 months ago.
hello Gregg
are you there ?
Expert:  Nathan replied 2 months ago.

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow us time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

Do you still need help with this?