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Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.Initially, please post back with clear pictures of the LCD screen. Click HERE.These pictures would then serve as common references.
Almost always, this would be indicative of an internal hardware issue or more particularly, a failed back lighting.
Are you then considering a DIY (do-it-yourself) repair attempt? If yes, do you have access to and familiar with a multi-meter and even a soldering iron?
My participation is strictly limited to technical, repair and/or installation issues as well as related information.Billings & payments concerns including membership/subscription are best addressed by Customer Support. Please contact Customer Service to have this taken cared of prior to any / all other interactions.