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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2865
Experience:  Working with Electronics for 25+ years.
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I have a Panasonic cordless phone model #KX-TGEA20 I need to

Customer Question

I have a Panasonic cordless phone model #KX-TGEA20 I need to unblock a number but everytime I follow directions in book that came with the phone it is still blocked
JA: How old is the phone?
Customer: about a year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: this is first time trying to unblock a number as my wife accidently blocked my cell phone number
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Phone Systems
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

To erase a number from your blocked calls list;

  1. Press [MENU] [#] [2] [1] [7]
  2. Press the [▲] or the [▼] button to select the telephone number that you want to erase.
  3. Press [ERASE]
  4. Press the [▲] or the [▼] button to select [YES]
  5. Press [SELECT]
  6. Press [OFF]
Customer: replied 2 months ago.
I've done that and it didn't clear number
Expert:  crash2199 replied 2 months ago.

Those are the direct steps from Panasonic to unblock the number -- Did you receive confirmation that it was erased?

Customer: replied 2 months ago.
Expert:  crash2199 replied 2 months ago.

Does it continue to appear in the list?

Customer: replied 2 months ago.
It is showing zero numbers stored yet my cell phone number is ***** blocked if I try calling
Expert:  crash2199 replied 2 months ago.

What happens when you try to call? What do you hear?

Customer: replied 2 months ago.
It blocks call
Expert:  crash2199 replied 2 months ago.

Who is your home phone carrier?

Customer: replied 2 months ago.
Verizon
Expert:  crash2199 replied 2 months ago.

Have you reached out to Verizon to see if the number is ***** through them?

Customer: replied 2 months ago.
Number being blocked has nothing to do with Verizon. Forget it I'll just return phone to Costco.
Customer: replied 2 months ago.
This was no help got charged $5.00 plus $26.00 which wasn't even. Authorized
Expert:  crash2199 replied 2 months ago.

Okay, thank you.