Thanks for that info.
Vtech phones are on the cheaper end of the scale, BUT... I use them and have great luck with them.
The issue is more than likely the fact that you got it from Walmart ;-(
They dont really care how badly they're merchandise is tossed around during shipping, I would recommend Best Buy or Staples for things like this. In any case they display backlight has failed and in need of replacement.
What you need to do , since your phone system is still full covered under the manufacturer's warrant is to call Vtech fo info on how to ship it to them for replacement, they wont fix this one, they will just send you out a brand new phone. Free of cos to you, they usually also pay the shipping;-)
I wish there was fix for you I really do.
In any case, I will stick with you until this is complete please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved. Also you will have free access to me for 30 days;-)
Then you can reach me by simply replying to this message anytime.
Thank you and have a Wonderful day!
No additional cost to rate kind;-)
Once you rate my service kindly, I can submit this for a refund for you.