How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rusty Your Own Question
Rusty
Rusty, Customer Service
Category: Phone Systems
Satisfied Customers: 5921
Experience:  Over 20 years electronics experience. How may I help you today?
63817454
Type Your Phone Systems Question Here...
Rusty is online now
A new question is answered every 9 seconds

Merlin Magix PRI no calls in or out Adtran is showing

Customer Question

Merlin Magix PRI no calls in or out Adtran is showing 19:25:05.739 ISDN.L2_FMT PRI 1 B6 Cause:54 (INCOMING_CALL_BARRED)
JA: What's the make/model of your device? How old is it?
Customer: Avaya Merlin Magix 10 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 24 hours, swapped hardware.
JA: Anything else you want the phone expert to know before I connect you?
Customer: i am a phone man
Submitted: 3 months ago.
Category: Phone Systems
Customer: replied 3 months ago.
SIP to PRI through century link
19:25:05.738 ISDN.L2_FMT PRI 1 R Sapi:00 C/R:R Tei:00 INFO Ns:69 Nr:1 P:0
19:25:05.738 ISDN.L2_FMT PRI 1 Prot:08 CRL:2 CRV:8001
19:25:05.738 ISDN.L2_FMT PRI 1 M - 5A RELEASE_CMP
19:25:05.738 ISDN.L2_FMT PRI 1 IE - 08 CAUSE Len=2
19:25:05.739 ISDN.L2_FMT PRI 1 81 Location:LPN
19:25:05.739 ISDN.L2_FMT PRI 1 B6 Cause:54 (INCOMING_CALL_BARRED)
Expert:  Rusty replied 2 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 2 months ago.

Welcome. My name is ***** ***** experienced field technician. We are now

connected together on this convenient website where I am able to help

you. To get started, I need to know you can see this message and are able

to reply to me here... As soon as I hear from you, we can continue. Here

are a few tips to try while you're waiting:

Due to the nature of the problem, it may take a few tries back and forth

before we finish the troubleshooting and fix the problem. If this fixes the

problem, please rate 3-5 stars. If the below doesn't fix the problem, please

reply, and I will return your response as soon as possible. Rating

negatively does not instigate a refund, but you can always request one

from me if your problem is already solved. This is the initial stage of

troubleshooting your device. Please reply when you get this, with your

findings of these first troubleshooting tips, to initiate live chat.

For battery operated electronics:
Disconnect from the charger, and remove the battery for one full minute.

If you cannot remove the battery, turn the device off, then back on.

For plug in electronics:
Unplug the unit for 1 full minute. Make sure the software/firmware is up

to date by going into your setup menu, and check for updates.

For car and marine electronics:
Remove the in line fuse to cut power to the unit. For car, you may need

the pin to get your electronics running again. For Marine, if you want

two brands to work together, they must have NMEI ports. If not, let me

know both of the model numbers and I'll check compatibility.

Treadmills:
Unplug the treadmill for one minute. Check all of the wiring, and make

sure the belt is not too tight. It should lift 3-4 inches off of the deck, and

not slip when you walk on it.

I look forward to viewing your reply.

Sincerely,
Rusty the Tech
_______________________________________________________

__
** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

When we are finished, please don't forget to rate my service with you

today with 3-5 stars so I can get credit for helping you. Rating does not

close the question, and you can communicate with me at no extra charge.

Customer: replied 2 months ago.
Sorry Rusty this issue is now resolved, it has been 4 days. I would like a refund. This is a very specific telecom issue.
Customer: replied 2 months ago.
Sorry Rusty this issue is resolved, I would like a refund. It has been 4 days.