Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with this issue today.
Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.
To help you with these issues, let's see if we can handle them ONE AT A TIME. For MY information, may I ask:
1) Where was this system purchased (ordered)?
2) Was the system purchased as NEW or perhaps "refurbished"?
3) What phone service provider (phone company) you have for this phone line?
4) How do/did you normally "retrieve message on VM", especially BEFORE purchasing this phone?
Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** If you see ANY requests for "additional services" (such as a phone call) please understand that these are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone. Feel free to DECLINE (close) any such offers, and continue in this text/chat form.