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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2860
Experience:  Working with Electronics for 25+ years.
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I have a 2BAXB027618 serial number phone and the recording

Customer Question

I have a 2BAXB027618 serial number phone and the recording of a message has stopped working
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Panasonic 2BAXB027618 SN Model KX-TG 7641 stopped recording messages
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about a couple of months. Don't know what to do or where to start
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Phones work fine just won't record a message from an incoming call
Submitted: 3 months ago.
Category: Phone Systems
Expert:  Greg A. replied 3 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you in troubleshooting and isolating this issue today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) What is the AGE of this system?

2) Do you have access to a DIFFERENT phone - such as a cell phone or neighbor/friend's phone - that can be used to place a TEST CALL to the Panasonic number - to TEST what is heard when that is done? If so, please place that TEST CALL and let me know EXACTLY what is heard - in the calling phone (number of rings, any "greeting" heard, and IF you can leave a TEST MESSAGE).

3) What phone service provider (phone company) you have for this phone line?

Please REPLY using the box below and the SEND button.
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Thanks