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It crashed after power outage, not sure pretty old sts

Customer Question
It crashed after power outage JA...
It crashed after power outage
JA: What's the make/model of your device? How old is it?
Customer: not sure pretty old sts model
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 4 or 5 days used a default code **3226 not sure how to use it though only need to determine is it salvageable or FRIED
JA: Anything else you want the phone expert to know before I connect you?
Customer: where to start
Submitted: 6 months ago.Category: Phone Systems
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Answered in 22 hours by:
7/13/2017
Electronics Technician: Rusty, Customer Service replied 6 months ago
Rusty
Rusty, Customer Service
Category: Phone Systems
Satisfied Customers: 5,929
Experience: Over 20 years electronics experience. How may I help you today?
Verified

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

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Electronics Technician: Rusty, Customer Service replied 6 months ago

Welcome. My name is ***** ***** experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

Do you still need help with this?
Due to the nature of the problem, it may take a few tries back and forth before we finish the troubleshooting and fix the problem. If this fixes the problem, please rate 3-5 stars. If the below doesn't fix the problem, please reply, and I will return your response as soon as possible. Rating negatively does not instigate a refund, but you can always request one from me if your problem is already solved. This is the initial stage of troubleshooting your device. Please reply when you get this, with your findings of these first troubleshooting tips, to initiate live chat.

For battery operated electronics:
Disconnect from the charger, and remove the battery for one full minute. If you cannot remove the battery, turn the device off, then back on.

For plug in electronics:
Unplug the unit for 1 full minute. Make sure the software/firmware is up to date by going into your setup menu, and check for updates.

For car and marine electronics:
Remove the in line fuse to cut power to the unit. For car, you may need the pin to get your electronics running again. For Marine, if you want two brands to work together, they must have NMEI ports. If not, let me know both of the model numbers and I'll check compatibility.

Treadmills:
Unplug the treadmill for one minute. Check all of the wiring, and make sure the belt is not too tight. It should lift 3-4 inches off of the deck, and not slip when you walk on it.

I look forward to viewing your reply.

Sincerely,
Rusty the Tech
_________________________________________________________
** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

When we are finished, please don't forget to rate my service with you today with 3-5 stars so I can get credit for helping you. Rating does not close the question, and you can communicate with me at no extra charge.

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Customer reply replied 6 months ago
None of this applies to my problem
I am asking about a
Vodavi Starplus STS phone system
I need to know about starting it from scratch
Default code or password ***** how to enter it
Mostly I need to better ascertain if it is "FRIED" or not
Just need to get it started so I can reprogram it for use
Customer reply replied 6 months ago
i have solved my own problem
since your answer did not address the specific problem can there be a pro rated charge
Electronics Technician: MasterFixIt, Appliance Repair Technician replied 6 months ago
MasterFixIt
MasterFixIt, Appliance Repair Technician
Category: Phone Systems
Satisfied Customers: 15,890
Verified
Phone call session started
Electronics Technician: Josh, Customer Service replied 6 months ago
Josh
Josh, Customer Service
Category: Phone Systems
Satisfied Customers: 21,290
Experience: 5+ years experience
Verified

I apologize that you had to wait a long time for a response.

Please let us know if you still need help with your question and if I am not able to help you, I can send it to other experts that can help you.

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Ask Josh Your Own Question
Josh
Josh
Josh, Customer Service
Category: Phone Systems
Satisfied Customers: 21,290
21,290 Satisfied Customers
Experience: 5+ years experience

Josh is online now

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