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My phones will not work, probably less than 2 years, i hav 2

Customer Question
my phones will not work JA...
my phones will not work
JA: How old is the phone?
Customer: probably less than 2 years, i hav 2 sets
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i am on the phone with help. pressiing willnot work
JA: Anything else you want the electronics expert to know before I connect you?
Customer: 24 hours ringing into others will not work. or if they answer they cant hear me or calling help line it will not register when i push 1 etc.
JA: I'm trying to find the right Technician for you right now. As soon as they are ready, I will let you know.
Customer: pushing or saying what they ask is not working.
Submitted: 7 months ago.Category: Phone Systems
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Answered in 34 minutes by:
6/15/2017
Electronics Technician: Nathan, Technician replied 7 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 27,378
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

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Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,024
3,024 Satisfied Customers
Experience: Working with Electronics for 25+ years.

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