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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2825
Experience:  Working with Electronics for 25+ years.
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Mute is on both home phones.Do not know how it got there.

Customer Question

Mute is on both home phones.Do not know how it got there. Can not get it off
JA: What's the make/model of your device? How old is it?
Customer: KX-tG6572
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Have read manual. Just happened today.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No thanks
Submitted: 4 months ago.
Category: Phone Systems
Expert:  Greg A. replied 4 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) How many TOTAL cordless handsets do you have with this system, and if more than one, do ALL handsets have this issue?

2) What happens when you tap the soft key (button below the display) right under the word MUTE? Does the word MUTE begin to FLASH (or not)?

3) What phone service provider (phone company) you have for this phone line?

4) Do you have ANY other symptoms - when you see the MUTE appear - such as one side of the conversation not being heard?

Please REPLY using the box below and the SEND button.
IMPORTANT NOTE:
If you see ANY requests for "additional services" - such as a phone call - please understand that these are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment. Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

Customer: replied 4 months ago.
2 phoznes
Expert:  Greg A. replied 4 months ago.

Very good.

1a) Do BOTH handsets have this issue?

2) What happens when you tap the soft key (button below the display) right under the word MUTE? Does the word MUTE begin to FLASH (or not)?

Customer: replied 4 months ago.
It is only on during a call. The person I call can hear me but sometimes I can't hear them
Customer: replied 4 months ago.
What else do you need to know?
Expert:  Greg A. replied 4 months ago.

HI again and thanks for that.

3) What phone service provider (phone company) you have for this phone line?

Does this happen for ALL CALLS, or just SOME calls?