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Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Accessing voicemail is a function of the phone service, not the vtech, so the process is the same regardless of what phone you use.
You would pick up the line and dial *98, or if that doesn't work dial your full 10 digit home phone number, and that will put you into the message system.
Let me know if that works for you.