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What is the make and model number of the phone?
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Is the Vtech base station plugged in and powered on? Any sign of life on the base station - does it charge the handsets?
Also check the phone line connection - is it connected to the base station, and also connected to the wall?
Do you have any other phones available? If so, are they able to get a line connection?
If you don't have any other phones available, can you test the Vtech on a different line?