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Nathan, Technician
Category: Phone Systems
Satisfied Customers: 24534
Experience:  Residential and commercial systems.
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We just bought the Panasonic KX-TGDA20 cordless phone, and

Customer Question

We just bought the Panasonic KX-TGDA20 cordless phone, and cant figure out the Voicemail Service process.
JA: How old is the phone?
Customer: 3 weeks old, bought at Best Buy, Woodland Hills, CA
JA: How long has this been going on? What troubleshooting have you tried?
Customer: We are just trying to retrieve our messages, and it really doesnt explain why we have to contact our service provider.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no.
Submitted: 3 months ago.
Category: Phone Systems
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 3 months ago.

Who is your phone company/service provider, and have you been using their voicemail service previously?
Or are you wanting to use the panasonics built in answering machine?

Customer: replied 3 months ago.
AT&T, use the built in service, but its unclear how to set it up.
Expert:  Nathan replied 3 months ago.

Can you give me the model of your system? It is found on the main base station rather than the handset (it also starts with kx-tg)

Customer: replied 3 months ago.
The model # is:KX-TGDA20
Expert:  Nathan replied 3 months ago.

That is the handset, can you please get the model number off the base station for me.