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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2865
Experience:  Working with Electronics for 25+ years.
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My cordless panasonic phone doesn't have dial tone. I can

Customer Question

my cordless panasonic phone doesn't have dial tone. I can receive calls ( it rolls over to voice mail)
JA: How old is the phone?
Customer: somewhere 10-15 years but it has worked perfectly up till a couple of days ago.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: the handset display says check tel line.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: the phone company has tested their line and found it ok.
Submitted: 6 months ago.
Category: Phone Systems
Expert:  Richard replied 6 months ago.

Hi there and welcome

Please remove the power to the base unit and the batteries from the handset
Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.
Please let me know the results
Thank you

Customer: replied 6 months ago.
Please cancel my request. Your answer does not reflect sufficient know-how to charge money for. This is a typical telephone company response. Of course I have run this by them and gotten the same answer; i.e. recycle the phone by disconnecting all leads. I will refuse to pay any charges from just answer or others. This is a rip-off.
Expert:  Richard replied 6 months ago.

ok it was just the first step..