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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2865
Experience:  Working with Electronics for 25+ years.
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Just bought 3 cs6929 cordless phones only get dial tone on

Customer Question

Just bought 3 cs6929 cordless phones only get dial tone on one
JA: How old is the phone?
Customer: 1 week
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since i plugged in and charged
JA: Anything else you want the phone expert to know before I connect you?
Customer: I plugged in the working phone into the ports to see if it was a network issue and the working phone worked in all ports
Submitted: 6 months ago.
Category: Phone Systems
Expert:  Greg A. replied 6 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) Were these phones purchased as a NEW single package system, or perhaps and "used" or "refurbished" handsets?

2) Where were these phones purchased?

Please REPLY using the box below and the SEND button.
IMPORTANT NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment. Feel free to DECLINE (close) any such offers, and continue in this text/chat form.


Customer: replied 6 months ago.
New Target online
Expert:  Greg A. replied 6 months ago.

Hi again and thanks for that information.

OK - if these were NEW and part of ONE PACKAGE, ALL of the handsets should work properly. This assumes that ALL handsets are "in range" of the MAIN BASE unit.

So is the ONE working handset the one from the MAIN BASE, and the other two are relatively FAR AWAY from the MAIN BASE?

Customer: replied 6 months ago.
these were all purchased as individual stand alone phones
Customer: replied 6 months ago.
just went to Walmart and bought a different model and it works
Expert:  Greg A. replied 6 months ago.

Hi again,

Sorry for any delay - the system here has been giving me connection issues.

I have attached an image of a CS6929 system - with a MAIN base, and "charger", and two handsets. Can you tell me EXACTLY what components came in the package - of the working unit (that gets dial tone)?

Customer: replied 6 months ago.
just the base unit and 1 hand set x3
Expert:  Greg A. replied 6 months ago.

So you have THREE MAIN BASE UNITS - as shown on the left of the image - is that correct?

Customer: replied 6 months ago.
Expert:  Greg A. replied 6 months ago.

OK - so do you have THREE separate WORKING PHONE JACKS - where the phone cords from EACH MAIN base can be connected?