Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) Are you trying to set up the "Answering system" - that is built-into the phone base OR a "Voicemail system" - from the service provider?
2) What phone service provider (phone company) you have for this phone line?
3) If I can get an electronic version of the system manual to you, would that help?
Please REPLY using the box below and the SEND button.
IMPORTANT NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment. Feel free to DECLINE (close) any such offers, and continue in this text/chat form.