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Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
I would recommend this model instead: http://www.panasonic.com/au/consumer/household/cordless-phones/phone-with-answering-machine/kx-tgd323alw.html
It has an easier to see display and keypad and amplified sound so it will be easier to hear.
It has sufficient range to cover even a large home.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,