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Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Can you tell me a bit more about the problem please:1) If you have multiple handsets (within the same system), does this happen with all of them? 2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?4) Do you have dsl service on the same line? 5) Full model of the phone(s) (printed on sticker on the base station)
Thank you for the detailed information.
So line 2 works just fine at all times, correct?
I'm not quite clear if you meant you swapped ports on the wall jack (you have 2) or you swapped l1/l2 on the back of the base
So the line 2 mode on the panasonic works regardless of which actual line 1/2 it is physically plugged into,
and Line 1 mode has the problem either way as well.
Thank you for confirming.
This indicates a hardware failure in the base station, a bad relay/board for L1, (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.
The one thing you may attempt yourself is to fully reset the system:1) unplug both power and phone lines from the main base.2) remove batteries from all handsets3) wait at least 15 minutes, then restore all4) place a handset on the main base for a minute, as if to charge5) check for functionality.
Let me know the results
No they will not forget, it is just a process of resetting the entire system, that part of the memory is retained.
Thank you for trying. I don't expect any difference from unplugging longer.
That does unfortunately confirm a hardware fault, which is something that would require repairs. However as you have likely guessed, repairs simply are not feasible for these units. It would cost more to fix than to replace the entire system.
You can't buy a base alone, and this model is now discontinued. You may be able to find another base (used) or another minimal bundle with base+handset, but the cost of this is going to be about the same as starting over with a whole new system entirely: http://amzn.to/2iMRtQ1
My apologies fore the news,
That is what I had expected, but worth a try. Though perhaps it is time to think about scaling back to a single line, depending on your needs. You could use the system as a single line with no ill effects too.