How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 38368
Experience:  Over 20 years fixing Electronically devices
32989067
Type Your Phone Systems Question Here...
Richard is online now
A new question is answered every 9 seconds

When i receive a iPhone call, pressing the cell button (used

Customer Question

When i receive a iPhone call, pressing the cell button (used to work) no longer accepts the call. If you press it again, sometimes it works and sometimes it doesn't. Very annoying.
JA: What's the make/model of your device? How old is it?
Customer: Model DS651-2 and 5 handsets. About 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Its been going on about 3 months I've deregistered and reregistered 2 or 3 times
JA: Anything else you want the phone expert to know before I connect you?
Customer: Only that my wife is so annoyed she wants to pitch it in the trash
Submitted: 9 months ago.
Category: Phone Systems
Expert:  Rusty replied 9 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 9 months ago.

Do you still need help with this?

Customer: replied 9 months ago.
I still need help. The problem is the same as I reported
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you on the iphone please hold the home and power buttons for about 10 seconds until you see an apple logo then release.

Let the phone restart and when it has, tell me if it is then functioning correctly.

Please let me know the results

Thank you