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Nathan, Technician
Category: Phone Systems
Satisfied Customers: 24911
Experience:  Residential and commercial systems.
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My handset does not work---says find HS on Base 4sec then

Customer Question

My handset does not work---says find HS on Base 4sec then press # on Handset. I do not know where HS is on handset---completely frustrated--I need help--thanks
JA: What's the make/model of your device? How old is it?
Customer: CS6120-2 I don't know how old it is. One handset works
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since this morning--I tried to call but was unable to correctly type the model number.
JA: Anything else you want the phone expert to know before I connect you?
Customer: None I can think of---
Submitted: 7 months ago.
Category: Phone Systems
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 7 months ago.

Look on the main base station, just behind where the handset sits when docked on the main base to charge it. That is what you'll press and hold. You may then need to set the handset on the main base as if charging .

Let me know if that works.