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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8920
Experience:  Working with Electronics for 25+ years.
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I have a Model KX TGEA20 phone that is sticl on mute; cannot

Customer Question

I have a Model KX TGEA20 phone that is sticl on mute; cannot call out or receive calls. Can you advise please?
JA: How old is the phone?
Customer: Maybe three years or so?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have tried everything I can think of - looked up the manual on computer and all I could find is that it's a soft key; it says (erase) (mute)????
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No but thank you for asking
Submitted: 9 months ago.
Category: Phone Systems
Expert:  Greg A. replied 9 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base.

2) What phone service provider (phone company) you have for this phone line?

3) WHEN did this issue first begin or was noticed?

Please REPLY using the box below and the SEND button.

NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone at the moment of that request.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

Expert:  Greg A. replied 9 months ago.

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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