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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8922
Experience:  Working with Electronics for 25+ years.
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My phone hasn't rung in a few days. I just received a call

Customer Question

my phone hasn't rung in a few days. I just received a call on my cell and the caller said he got a response saying no mail box was set up. We've been using this phone for years, and I can't figure out why there's no mail box. I just called my home phone from my cell phone and got the same message about no mail box set up. How do I set this up?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: it's the vetch model CS6629-3
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just found out when my friend called, so I don't know how long the problem has existed.
JA: Anything else you want the phone expert to know before I connect you?
Customer: no, I think that's it. I was at school about a week ago and I tried to call my wife, but got no answer. When I got home I checked the phone and found it had been unplugged from the AC source. So I plugged it back in and the phone worked, but I'm not sure about the mail box.
Submitted: 10 months ago.
Category: Phone Systems
Expert:  Greg A. replied 10 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) Can you still make OUTGOING calls - successfully?

2) Can you call your Vtech system number - from your cell phone - and hear the Vtech phone ringing?

3) What phone service provider (phone company) you have for this phone line?

Please REPLY using the box below and the SEND button.

NOTE WELL: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone at the moment of that request.
Feel free to DECLINE any such offers, and continue in this text/chat form.


Expert:  Greg A. replied 10 months ago.

I see you have open TWO new questions about this issue- which have been closed.

Please try to reply ONLY on this thread, so we can work together to troubleshoot this issue.


Expert:  Greg A. replied 10 months ago.

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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