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Base nor handset is ringing: kxtg9331t: unplug base and

Customer Question
register both base and...
Base nor handset is ringing: kxtg9331t: unplug base and register both base and handset: adjust volume to max ,
Submitted: 12 months ago.Category: Phone Systems
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Answered in 10 minutes by:
11/24/2016
Electronics Technician: Louie, Technician replied 12 months ago
Louie
Louie, Technician
Category: Phone Systems
Satisfied Customers: 12,810
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, a little more background info please:

  • • is this a fresh / new install;
  • • or has the Panasonic long been in use and this issue of "...Base nor handset is ringing..." just recent;
  • • who is your home phone service provider please?
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Customer reply replied 12 months ago
NeedCVIssue is new
Verizon is the provider,(###) ###-####
Electronics Technician: Louie, Technician replied 12 months ago

Appreciate the additional information.

Can outgoing calls be made?

When there is an incoming call, is the ringer indicator flashing rapidly ? ...even if not audibly ringing.

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Customer reply replied 12 months ago
Outgoing calls can be made
Nothing happens to indicate incoming calls, not registering info on handsetp
Electronics Technician: Louie, Technician replied 12 months ago

Can you please try calling your home phone number using a cellphone.

Note if Verizon's VoiceMail would answer thus intercepting incoming calls even before these reaches the Panasonic.

Alternatively, please listen if the call would be routed to another number or elsewhere as a call forwarding feature.

Please post back results / observations of the above once tried.

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Customer reply replied 12 months ago
Try calling from cell on cell phone is ringing but home phone is not. Mesthen goes to voice mail.
Electronics Technician: Louie, Technician replied 12 months ago

Have you opted / enabled for Verizon's VoiceMail rather than the Panasonic's built-in answering system?

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Customer reply replied 12 months ago
Verizon voicemail opt is in operation,. The home phone is not ringing for incoming calls.
Electronics Technician: Louie, Technician replied 12 months ago

Sorry, I meant before this issue; which is used if you are not able to answer the phone? ...the Panasonic's built-in answering system? ...or Verizon's VoiceMail service?

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Customer reply replied 12 months ago
Verizon voicemail is on .always on. Now the incoming calls have the issue. No ringing to indicate incoming calls.
Electronics Technician: Louie, Technician replied 12 months ago

I understand.

And based on these tests, it would appear to be a Verizon issue rather than a Panasonic. It would seem that the incoming callas are not pushed through to your home from Verizon.

Have you brought this to their attention ?

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Customer reply replied 12 months ago
Do you know of any option to activate the ringer on the home phone .
I have not spoken to Verizon relative yet.
Electronics Technician: Louie, Technician replied 12 months ago

The handset has a ringer indicator that should flash when there is an incoming call even if no actual/audible ringing. However, based on "...Nothing happens to indicate incoming calls, not registering info on handsetp...", then I am inclined to suspect that there is no incoming line/signal from Verizon to your home.

Still, yes; the ringer volume can be programmed. Please click HERE.

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Customer reply replied 12 months ago
I have done this already
Electronics Technician: Louie, Technician replied 12 months ago

Which then reenforces the suspicion that this is a Verizon concern rather than a setting/configuration with the Panasonic.

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Customer reply replied 12 months ago
Thanh you for your assistance.
Electronics Technician: Louie, Technician replied 12 months ago

I realize that the above information may perhaps be not what was expected. Unfortunately, there is no quick-n-easy fix and neither is there a workaround doable at the Panasonic's end; sorry for having to be the bearer of bad news.

Still, good luck and thank you too for the opportunity to share the information.

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Louie
Louie
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