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Louie, Technician
Category: Phone Systems
Satisfied Customers: 12462
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Model CL83415. Recorded our own answer message as per

Customer Question

Model CL83415. Recorded our own answer message as per directions yet incoming calls still go to service providers voicemail
Submitted: 9 months ago.
Category: Phone Systems
Expert:  Louie replied 9 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, who is your home phone service provider please?

Customer: replied 9 months ago.
Expert:  Louie replied 9 months ago.

The simplest approach would be to call Xfinity and ask their Customer Support to turn OFF the VoiceMail feature/service.

Call 1-800-COMCAST (266-2278) to request the change.