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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2778
Experience:  Working with Electronics for 25+ years.
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I can't get the answer machine to work --- go through

Customer Question

I can't get the answer machine to work --- go through process and it continues to say -- answer function not set up.
JA: What's the make/model of your device? How old is it?
Customer: CL82215 - just bought it
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have gone through the process as stated by the voice mail system
JA: Anything else you want the phone expert to know before I connect you?
Customer: This is the second answer machine that I bought in the last two weeks.
Submitted: 8 months ago.
Category: Phone Systems
Expert:  Greg A. replied 8 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones/answering system.

To help you with this issue, may I ask:

1) WHEN do you hear (or see) that the "answer function not set up"?

2) What phone service provider (phone company) you have for this phone line?

Please REPLY using the box below and the SEND button.


Customer: replied 8 months ago.
when I try to leave a message. and I have Century Link
Expert:  Greg A. replied 8 months ago.

OK - how many rings do you hear BEFORE you hear this "not set up" message?

Expert:  Greg A. replied 8 months ago.

Hi again,

Did we get disconnected?

I was also going to ask if you get the SAME MESSAGE - if you disconnect (or turn OFF) the answering system and repeat your TEST CALL?

I look forward to your responses.